Privacy Policy

Soma Serenity | Effective Date: June 17, 2026

This Privacy Policy describes how The Wellness Sanctuary LLC, operating under the brand name Soma Serenity ("we", "us", or "our"), collects, uses, and shares information about you when you visit or make a purchase from thesomaserenity.com.

1. Information We Collect

• Contact information: name, email address, phone number, billing and shipping address
• Payment information: credit or debit card details processed securely through third-party payment processors. We do not store full card numbers on our systems.
• Order information: products purchased, order history, transaction amounts
• Device and usage information: IP address, browser type, operating system, pages visited, time spent on site, referral source
• Communications: any messages you send us via email or contact forms

2. How We Use Your Information

• Process and fulfil your orders
• Send order confirmations, shipping updates, and customer service communications
• Send marketing communications where you have opted in
• Improve our website, products, and customer experience
• Detect and prevent fraud and unauthorised transactions
• Comply with applicable legal obligations

3. Sharing Your Information

We do not sell your personal information. We share your information with trusted third parties only as necessary to operate our business:

• Payment processors (Stripe, PayPal)
• Shipping and fulfilment partners
• Email marketing platform (Klaviyo)
• Analytics providers (Google Analytics)
• Advertising platforms (Meta, TikTok)

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your browsing experience, analyse site traffic, and personalise content and advertising.

5. California Residents - CCPA Rights

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including the right to know, delete, and opt out of the sale of personal information. We do not sell personal information.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy and comply with legal obligations. Order records are typically retained for a minimum of 7 years.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information. However, no method of transmission over the internet is 100% secure.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

9. Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date.

11. Contact Us

The Wellness Sanctuary LLC
30 N Gould St, Sheridan, WY 82801, United States
Email: hello@thesomaserenity.com
Website: thesomaserenity.com